Audi Australia COVID-19 Response

The steps we're taking to care for you

At Audi, the health and wellbeing of our customers will always be our first priority. Which is why we’re focussed on providing you meaningful support during this time of crisis, leaving you to focus on the things that are more important to you.

Audi dealers remain open to look after you, in both a sales and a service capacity. Of course, during these times, your health, and the health of our people is our top priority. And we completely understand community concerns around both social distancing and hygiene. So please, rest assured, we have protocols in place across our dealer network to ensure compliance with social distancing, as well as enhanced cleaning and sanitation procedures for our premises and on all vehicles to make sure you stay, and feel safe.

Service to suit you

In addition to implementing strict social distancing and enhanced hygiene practices throughout dealerships, many Audi dealers are providing customers with a range of alternative servicing options like vehicle pick-up and drop-off, as well as mobile servicing. Many dealers are also offering customers flexible payment plans for vehicle servicing.

Support for Frontline Workers

We want to ensure frontline workers can stay on the front line fighting Covid-19. That’s why Audi dealerships across Australia are proud to prioritise vehicle servicing for these essential service workers. Where possible, we will collect and return your vehicle to ensure you’re always able to stay focused on the critical work you’re doing.

Sales on your terms

We’re always looking to make the purchase process as easy for you as possible. So now you can buy your Audi on your terms. You can have a virtual consultation, a car delivered to you to test drive and now, you can even purchase your car, and have it delivered, all from the comfort of your own home.

Supporting mental wellbeing

The ongoing Covid-19 pandemic has impacted not only the nation’s physical health, but also our mental wellbeing. Audi Foundation partner, ReachOut is Australia’s leading online mental health organisation for young people and their parents. We’re pleased to share the advice and resources they have provided here, to help you in safeguarding your family’s wellbeing during these testing times.
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Financial hardship support

Audi Financial Services’ (AFS) main priority right now is supporting customers in need. That’s why we’re pleased to offer you up to 6 months financial hardship support if your financial situation has changed due to the COVID-19 pandemic. We have specific and flexible payment solutions available for loans that are due to mature in the next 6 months, providing you with the peace of mind that we’re here to keep you mobile and will continue to do so as the COVID-19 situation evolves.
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Keeping you entertained

Need something to keep you and your family busy while you’re spending more time at home? We’re here for you. We’ve got tips on how you can home-service your car; we’ve brought back the much-loved Audi Collection Colouring Book and we can even take you on a blissful four hour drive. Enjoy.
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