Financial Services
COVID-19 support for customers
In the current uncertainty surrounding COVID-19, we are committed to supporting you as best we can. If you have been directly impacted by COVID-19 and are unable to meet your car loan repayments, please apply online for Financial Hardship Assistance so we can assess your individual circumstances and eligibility. If you have any questions and would like to get in touch with our Hardship Assistance Team, please email assist@vwfs.com.au. Alternatively you may call us on 1300 734 567, between 9am – 5pm (AEST), Monday – Friday.
If you have an existing Guaranteed Future Value (GFV) contract that is due to mature in the next month, and have been impacted by COVID-19, please contact remarketing@vwfs.com.au if you are unable to trade-in or return your vehicle at your dealership. If you would like to retain your vehicle, please contact retention@vwfs.com.au.
For any other queries you may have surrounding COVID-19 and your current loan with Audi Financial Services, please view our FAQ’s.
