Get answers to the most common Questions

Convenience: Ordering a car online is a new way for you to begin the sales journey with a dealer by transacting remotely. Start the conversation at a time and place that suits you. Your dealer will then discuss options for completing the journey online, or face-to-face.

Flexibility: Your dealer will confirm availability of the car you ordered and hold it for a minimum of 3 business days while you move through the sales journey together. If you change your mind, you can cancel the online order prior to entering into a purchase agreement with your dealer and receive a full refund of your holding fee. You can also request an extension to the minimum 3 business day holding period if you need more time to finalise your purchase.

Simplicity: It should only take around 5 minutes to order your ideal Audi by completing our simple online order form that includes payment of a refundable $500 holding fee to your dealer.

A holding fee of $500 is payable to the selling dealer through the online form. This is required for the dealer to hold a car for the minimum 3 business days after you have submitted your order (subject to the dealer confirming availability of your selected car). If you proceed with a sale, the dealer will deduct your holding fee from the final purchase price agreed between you and the dealer.

The pricing displayed for a car listed on the Audi website is the Manufacturer’s Recommended Drive Away Price{ft_fn_MRDP_disclaimer} at the time of publishing, for that particular car (including any additional options and other features installed in the car). You can negotiate the final sale price of a vehicle as well as trade-in value and financing options directly with the selling dealer at any point prior to entering into a sale agreement.

We provide a simple trade-in form that you can complete as part of the online ordering process. Once you have submitted your online order, the selling dealer will contact you to discuss how they can help with your trade-in as part of the sales journey.

The selling dealer can apply your $500 holding fee to another car they have available (or will have available) and hold it for a minimum of 3 business days. Alternatively, if you decide not to proceed with a purchase (or the holding period expires), the selling dealer will cancel your order and provide a full refund of your $500 holding fee.

Audi Financial Services offers finance solutions for purchases of our cars, subject to finance approval. You can express your interest in Audi Financial Services as part of the online order process and the selling dealer will provide more information on available rates.

The selling dealer can provide timings for when a specific car will be available for delivery.

No. For your convenience, your dealer will gladly discuss alternative options for completing the sale process online, or face-to-face. This includes delivering a car to your home for a test-drive if available.

If you have any specific questions regarding the process for online ordering and purchasing, please contact your preferred Audi dealer who will gladly assist.