Later model Audi vehicles manufactured prior to Model Year 2025 that are equipped with a 3G telematics module or with early model 4G telematics modules that rely on a 3G network connection for voice calling are affected 

For Audi vehicles with 3G telematic modules, all Connected Services and Apps will soon cease to function (if they have not already).   For Audi vehicles with early model 4G telematics modules that rely on a 3G network connection for voice calling, the following features will cease (or may already have ceased) to function:   Emergency Call;   Online Roadside Assistance;   Incident Assist Calls   Audi connect services on all affected vehicles are no longer able to be purchased or renewed. 

You can find it on the registration document of your Audi.

There is currently no available hardware or software alternatives which extend the functionality beyond the 3G shutdown for affected vehicles.

3G is a mobile network generation currently operated by all Mobile Network Operators (MNOs) in Australia. In many regards, 3G was the foundation of mobile broadband which supports voice and data services.

Mobile networks operate on a physically limited spectrum of radio waves. Once a certain network generation (2G, 3G, etc) has utilised all available spectrums for that service, it is not possible to add any more. MNOs have decided to turn off the 3G network in order to upgrade these spectrums to the faster 5G network. 

The Vodafone / TPG Telecom 3G network was shutdown as of January 2024. Telstra’s shutdown of its 3G network was commenced on 28 October 2024 and has now been completed. Optus also commenced the shutdown of its 3G network on 28 October 2024.

Depending on the vehicle model, the SIM card in an Audi vehicle may be connected to either the Vodafone or Telstra mobile network. Vehicles that were connected to the Vodafone network were switched to the Optus network after the Vodafone 3G network shutdown to ensure connectivity remained active for the maximum possible duration. As above, Optus has now also commenced the shutdown of its 3G network.

Audi connect functionality requires a mobile network connection. Depending on the age of the vehicle, the pre-fitted SIM card on certain vehicles requires the 3G network for Voice and Data services. Some newer vehicles require the 3G network for Voice services only with Data services operating on the 4G mobile network. For vehicles that require the 3G network for Voice and Data services, the following services will no longer be available once the 3G sunset has occurred: Emergency Call, Online Roadside Assistance and Incident Assist calls.   For vehicles that require 3G network for Voice services only with Data services operating on the 4G mobile network, the following services will no longer be available once the 3G shutdown has occurred: Emergency Call, Online Roadside Assistance and Incident Assist (if applicable). Compatible mobile devices that utilise 4G or 5G networks connected in the vehicle via Bluetooth® (for compatible vehicles), such as phone pairing should continue to operate as normal.

A hardware or software retrofit to upgrade the vehicle telematics is not available.